Greetings and thank you for reviewing the privacy policy of Introducing Morocco.
We highly value your privacy and are dedicated to safeguarding your personal data. This policy aims to inform you about how we handle your personal information, whether obtained during your website visits (regardless of your location) or when you share data with us through other channels, such as telephone communication (regardless of your location). We outline your privacy rights and explain the legal measures in place to protect you.
This website is not intended for children, and we only collect data related to children when you make a booking for arrangements that include children in your group.
It is important that you review this privacy policy in conjunction with any other privacy or fair processing notices we may provide on specific occasions when collecting or processing your personal data. This ensures your comprehensive understanding of how and why we use your data.
In the context of this privacy policy, Introducing Morocco functions as a data processor, retaining responsibility for your personal data. Throughout this policy, the terms “we,” “us,” or “our” collectively refer to Introducing Morocco.
When collaborating with agents to handle itinerary requests, travel bookings, or travel services for their clients, we function as the data processor. This designation arises from our role in carrying out the agent’s instructions and processing their client’s personal data to deliver the services requested by the agent on behalf of their client.
It is important that the personal data we hold about you is accurate and current. Kindly inform us of any changes to the details you provide during our relationship to keep the information up to date.
This website may contain links to third-party websites, plug-ins, and applications (e.g. Facebook, Instagram, Wikipedia…). Clicking on such links or enabling those connections could enable third parties to collect or share data about you. We do not control these third-party websites and do not assume responsibility for their privacy statements. As you navigate away from our website, we recommend reviewing the privacy notice of each site you visit.
Personal data also referred to as personal information, encompasses any information about an individual through which their identity can be established. This definition excludes data from which the identity has been eliminated (anonymous data).
We may gather, utilize, store, and transfer various types of personal data about you, categorized as follows:
This includes information directly associated with your identity, such as your first name, maiden name, last name, or similar identifiers, as well as details like marital status, title, date of birth, and gender.
This includes information concerning the means by which you can be reached, including your home address, email address, and telephone numbers.
This includes information regarding your payment methods, including your bank account and payment card details. We do not keep or store credit card details unless explicitly authorized for retention as a security deposit. For this purpose, we will seek your express consent before storing such information.
This includes information relating to the transactions you’ve conducted with us, including details about payments to and from you, along with other details regarding products and services you’ve acquired from us.
Throughout our interactions, we may gather special categories of personal data about you, as outlined below. This could be intentional, where you willingly provide the information, or unintentional, resulting from the composition of a group you are travelling with (refer to the example below). We may need specific personal data classified as special category data to ensure the delivery of the best service and to offer advice on the suitability of a trip for you. Health information is the best example of this.
For instance, if we receive a group reservation from a particular religious association, we will unintentionally acquire information about the religious beliefs of the individuals in that group. The same applies to groups associated with political or trade union affiliations.
Other special categories of personal data that may come into our possession from you include information about your:
– Dietary preferences that could reveal your religious or philosophical beliefs;
– Health;
– Race or ethnicity;
– Sex life or sexual orientation;
– Political opinions.
You are not obligated to grant consent for us to process or disclose your sensitive information as outlined above and in our privacy policy. Nevertheless, if you choose not to agree, we will be unable to process or transfer your data to our suppliers. It is important to note that arranging your holiday involves the processing and transfer of your data to our suppliers to facilitate the provision of services. Without your consent, it becomes challenging to fulfil your holiday arrangements.
If you have reservations or concerns regarding the processing or transfer of your data, please address them with us at your earliest convenience. This will enable us to proceed with booking your holiday and ensuring the provision of necessary services.
We use various methods to gather data from you and about you, including through:
Direct interactions
You may provide us with your Identity, Contact info, and Financial Data by completing forms or communicating with us via mail, phone, email, or other means. This includes personal information you provide when you:
– make a booking of arrangements;
– request a quote for arrangement;
– give us some feedback; or
– use our online payment.
Third Parties
We may obtain personal data about you from different third parties, as outlined below:
Technical Data from the following entities:
– analytics providers, such as Google located in the United States; and
– advertising networks situated globally.
We will use your personal data only when permitted by law. Typically, we will use your personal data in the following situations:
– Where it is necessary for us to fulfil the contract we are entering into or have already entered into with you.
– Where it is essential for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
– Where we are required to adhere to a legal or regulatory obligation.
We have implemented suitable technical and operational security measures to prevent inadvertent loss, unauthorized usage or access, alteration, or disclosure of your personal data. Furthermore, access to your personal data is restricted to individuals, including employees, agents, contractors, and other third parties, who require such information for business purposes. They will only handle your personal data based on our instructions and are bound by a duty of confidentiality.
We have established protocols to address any suspected breaches of personal data and we will inform you and any relevant regulatory authority of a breach if legal obligations necessitate such notification.
You have the right to:
Request access – to your personal data (often referred to as a “data subject access request”). This allows you to obtain a copy of the personal data we have on record for you and verify that we are processing it in accordance with the law.
Request correction – of the personal data in our possession concerning you. This enables you to rectify any incomplete or inaccurate information we hold about you, although we may need to verify the accuracy of the new data you provide to us.
Request deletion – of your personal data. This allows you to request the removal or deletion of personal data when there is no valid reason for us to continue processing it. You also have the right to request the deletion or removal of your personal data if you have effectively exercised your right to object to processing (refer to below), if we have processed your information unlawfully, or if erasing your personal data is required to comply with local laws. Please note that we may not always be able to fulfil your deletion request due to specific legal reasons, which will be communicated to you, if applicable, when you make the request.
Object to processing – of your personal data in instances where we rely on a legitimate interest (or that of a third party), and there is a specific aspect of your situation that prompts you to object to the processing on the grounds that you believe it adversely affects your fundamental rights and freedoms.
Withdraw consent at any time – in cases where we rely on your consent to process your personal data. It is important to note that withdrawing your consent does not affect the legality of any processing conducted before the withdrawal. If you choose to withdraw your consent, there may be instances where we are unable to provide specific products or services to you. We will inform you of such situations when you decide to withdraw your consent.
We may update this Privacy Policy periodically, and if we do so, we will indicate the revision date at the top of the policy. In the event of a material change, as determined solely by us, we will offer additional notice. It is recommended that you review the Privacy Policy whenever you engage with our Services to stay informed about our information practices and understand how you can contribute to safeguarding your privacy. Your continued use of our Services following the implementation of changes to the Privacy Policy implies your consent to the updated policy.